French Language (C2) full Business proficiency is a must have*****
Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
The Senior Customer Success Manager (CSM) requires an experienced professional to proactively lead customer executives and Temenos teams, to achieve product adoption/utilization, customer and revenue retention, and business value outcomes, ultimately leading to customer referenceability/advocacy. Reporting to the Head of Global Customer Success, this is an individual contributor role requiring independence and influence.
RESPONSIBILITES
- Deliver results for up to 20 strategic, named customer accounts – Net Annual Recurring Revenue (ARR) Retention targets, and Net Promoter Score (NPS) continuous improvement – and receiving associated incentive compensation.
- Key Performance Indicators (KPI) include customer executive engagements and onsite QBRs, Success Plans, product utilization, customer references and case studies.
- Build relationships and influence customer’s COO and CIO to achieve their business outcomes.
- Be the customer’s Single Point of Contact and act as an overall escalation point into Temenos.
SKILLS
- Languages: French and English
- Collaborate and proactively lead across Temenos: Sales Account Exec, SaaS Delivery Manager, Services, Support, Training, Product Management, and Finance.
- Provide accurate ARR Retention & Attrition forecasting in Salesforce and Clari, plus customer and engagements data in ChurnZero.
- Develop a comprehensive understanding of our banking software products and services.
- Ability to travel regularly and be onsite with customers in the region Europe.
- You should have a proven record as a CSM and achievement of ARR Retention targets, in the SaaS banking and financial services sectors (7 years or more).
- Have experience applying Salesforce, Clari, ChurnZero, and Microsoft suite.
- You should have a university education in relevant disciplines, such as Business Administration, Analytics, Finance, or Computer Science.
- You are able to deal with people at all levels within an organization and show and demonstrate negotiating skills with key decision-makers.
- Demonstrate excellent communication, presentation, and interpersonal skills to establish interest, trust, and credibility.
- You are highly organized with excellent time and project management skills and attention to detail.
VALUES
- Care about Transforming The Banking Landscape.
- Commit to being part of an exciting culture and product evolving within the financial industry.
- Collaborate effectively and proactively with teams within or outside Temenos.
- Challenge yourself to be ambitious and achieve your individual as well as the company targets.
SOME OF OUR BENEFITS Include
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you’re getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leaves: 2 weeks of paid leave each year for study or personal development
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