Debt Recovery Officer

Role

Debt Recovery Officer

Location

Sale, Manchester (M33)

Employment

Permanent, 35 hours per week (Monday – Friday) – Hybrid: 2 days office, 3 days working from home.

Salary

Up to £29,000 DOE + benefits.

Key Responsibilities

• Proactively manage a portfolio of accounts to reduce rent arrears.
• Negotiate agreements/payment plans where appropriate.
• Work closely with residents to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Identify when to take legal action, complete legal paperwork and attend court when required.
• Carry out evictions where possession has been obtained.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Make outbound and take inbound calls.

Skills and Experience

• Excellent customer service skills.
• Good verbal and written communication skills.
• Strong time management and organisational skills.
• Build rapport and gain trust of residents.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever‑changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently both independently and within a team environment.

Benefits

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high‑street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Birthday off each year.
• Opportunity to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle‑to‑work and travel loans for greener commute.
• Comprehensive well‑being support: round‑the‑clock access to GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

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