Tenancy Sustainability Officer
Reference: JUL20265999
Expiry date: 22:59, Sun, 12th Jul 2026
Location: Leyland
Benefits
- Buy or sell leave
- Flexi working
- Pension Scheme
- Professional Development
- Occupational Sick Pay
- Many more benefits
Department: Housing Operations
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term – 6 months
Help People Sustain Their Tenancies and Thrive
At Progress Housing Group, we’re looking for an experienced and proactive Tenancy Sustainability Officer to support customers during a period of growth and help them maintain successful, sustainable tenancies.
This role will focus on supporting tenants moving into new‑build homes, helping them access the right support, maximise their income and overcome challenges that may put their tenancy at risk.
What You’ll Be Doing
- Managing a caseload of new and existing customers
- Completing tenancy affordability and sustainability assessments
- Supporting customers with welfare benefits and income maximisation
- Developing and delivering tailored support plans
- Identifying safeguarding concerns and emerging risks
- Working alongside internal teams and external agencies to achieve positive outcomes
- Helping prevent tenancy failure, abandonment and rent arrears
What We’re Looking For
We’d love to hear from you if you have experience in:
- Housing Management
- Tenancy Sustainment
- Welfare Benefits
- Income Recovery
- Homelessness Prevention
- Support Work
You’ll also have:
- Experience supporting customers with complex needs
- Strong communication and relationship‑building skills
- The ability to manage your own caseload
- A proactive, solution‑focused approach
- A full UK driving licence and access to your own vehicle
Why Join Progress?
- Agile and flexible working
- 26 days annual leave plus bank holidays
- Birthday leave
- Buy and sell annual leave scheme
- Pension contributions up to 7.5%
- Healthcare plan and wellbeing support
- Home working allowance
- Learning and development opportunities
- Employee discounts and lifestyle benefits
We welcome applications from everyone, especially from under‑represented groups. Inclusion matters here.
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