HSBC seeks an experienced Senior Account Manager to manage the global satisfaction of a portfolio of Global Payments Solutions clients.
As a UK-based employee, you will receive tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution.
Responsibilities
- Manage the liquidity and cash management needs of a portfolio of Global Network Banking, Multi-National Corporations and Local Corporates.
- Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
- Identify opportunities to deliver Client Service excellence locally and regionally, effectively managing any risks and issues.
- Monitor and guide the completion of all global queries and local basic queries that may be assigned to others.
- Ensure a strong understanding of the cash management business, including identifying and dealing with actual or potential business or relationship risks.
- Maintain a client footprint with the basic information required to deliver a superior client experience.
Qualifications
- Fluent in Italian or Spanish is preferred.
- Previous experience in a client-facing role, planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered.
Benefits
- Competitive pay and benefits package.
- Private healthcare for all UK-based employees.
- Enhanced maternity and adoption pay and support when you return to work.
- Contributory pension scheme with a generous employer contribution.
At HSBC, we are dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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