Global Head of Client Experience & AI-Powered Optimization

Citibank (Switzerland) AG in London is seeking a Global Head of Client Experience responsible for defining and enhancing client experience strategy. This senior role requires collaboration across business lines and leveraging AI-driven analytics for a personalized client journey.

The ideal candidate will have over 15 years of progressive experience in client experience leadership roles, with a strong ability to influence stakeholders and drive enterprise-wide initiatives. Applicants should possess advanced degrees and a proven track record of improving client satisfaction metrics.

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