Global Head of Client Experience & AI-Driven Insights

Citigroup Inc. is seeking a Global Head of Client Experience to define and enhance the client experience strategy across its business lines. The role requires strategic leadership, collaboration, and expertise in client experience metrics.

The ideal candidate will have 15+ years in client experience roles, with significant leadership experience, strong communication skills, and a data-driven approach to decision-making. The position is based in Greater London.

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