Team Leader/Account Manager – Hybrid

Contact Centre Team Manager – Account Manager Working Monday to Friday 37.5£32,926 plus an a competitive bonus structure – Excellent career development, discounted products and services and much more! We are currently recruiting a for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre but this could be a Hybrid opportunity for the right person. As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!  Responsible for the direct management and motivation of up to 12 Account Managers ensuring each individual is fully developed to their maximum potential. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support and identify opportunities to improve revenue and customer experience. The role will be a mixture of coaching, advisory, co-ordinating and delivering. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions. Minimum 2 years’ experience at team manager or supervisor level, in a contact centre environment managing a sales based team. Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness Ability to proactively give feedback and act on feedback given – Champions a coaching culture Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Role model Brakes values at all times Exceptional customer handling skills and experience with strong problem solving capabilities A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Pension Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility…