Assistant Care Manager
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POST: Assistant Care ManagerPURPOSE OF POST: To support the Managers role in providing high quality care and support to SweetTree clients and assist in managing the Support Worker team. To assist in ensuring a high level of compliance to SweetTrees Quality Assurance markers and to play a supporting role in ensuring relevant company KPIs are met.RESPONSIBLE TO: Head of Service
PRINCIPAL DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
? To help ensure a high-quality, client-centred approach to all clients with an emphasis on goal attainment and quality of life? Responsible for auditing the enactment, accuracy and day-to-day delivery of support as dictated by the Support Plans, including outcome monitoring and medication provision? Responsible for auditing Daily Support Records and escalating any concerns to the Support Manager? Responsible for delivering client care reports to third parties (e.g. Solicitors, Case Managers, Local Authorities) when required? To assist the Manager in supporting the implementation of ST Connect within the Dementia service? To assist the Dementia Manager in undertaking spot checks and client reviews, as required? To participate in needs assessments, including basic risk assessments, and assist in preparing and updating care and support plans? To assist the Manager with administrative tasks, including maintaining up-to-date documentation and note-taking for investigation meetings? Responsible for maintaining and updating the Care Certificate log sheet for new support workers, ensuring the 12-week target is met? Responsible for support worker competency spot checks and probation reviews? To take a proactive role in developing Support Workers learning and development and assisting with performance management? To assist the Manager in interviews and take a leading role in cross-service interviews, as required? To assist the Manager in delivering facilitation sessions for Support Workers? To help ensure coordination of care packages and shift delivery is effective? Responsible for helping answer the New Enquiry Line? To act as backup contingency for emergency client support during uncovered daytime shifts? To participate in the On-call Out of Hours rota as required? To actively answer telephone calls in the SweetTree office
PERSON SPECIFICATIONEssential and Desirable Experience, Skills or Attitudes:
? Essential Experience working with people with a wide range of requirements relating to Dementia care? Essential Experience working in a team within a pressurised, fast-changing environment? Desirable Experience of working as a support worker in the community and understanding the challenges faced? Desirable A relevant administrative or IT qualification? A proactive, can-do attitude that embraces challenges? Strong interpersonal skills with the ability to motivate a remote workforce? Strong dispute resolution skills and the ability to remain calm under pressure? Experience of working positively in a diverse environment? Ability to communicate clearly and tactfully at all levels, both verbally and in writing
Whats in It for You?
?Flexible working hours that cater to your schedule ensuring a balance of work and personal commitments under a 0-hour contract?Early access to your earnings via Wagestream, which provides you with the ability to access a % of your earnings in just 4 days or less after completing shifts!?Continuous training and professional development through the renowned SweetTree Home Care Services Academy. Including Apprenticeship Opportunities.?Unwavering support 24-hour on-call assistance. and your own dedicated Manager and Coordinator to support you day to day?Incentive Rewards An attractive £200 Friend Referral Scheme.?28 days of paid holiday, encompassing bank holidays.?A Contributory Pension Scheme to plan for your future.?Service length awards and recognition?Health & Well-being Programme?Discounted shopping & services platforms?Social events, summer parties, winter parties and awards ceremonies
How to Apply:
If youre ready to launch your live-in care supervisor career in a dynamic and supportive environment, apply now!
DRESS CODE: A smart casual appearance is always required with sensible footwear. Jewellery must be kept to a safe minimum.
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