A rare opportunity for a qualified Mechanical Engineer with Industry or non industry based Team Management or Leadership experience, to take on a Technical Services Team Manager role within a globally recognised, premium engineering solutions provider. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered.
The Role
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network.
What We’re Looking For
- Degree in Mechanical Engineering (or equivalent level of technical qualification and apptitude) is a Must Have
- Proven Management or Team Leading experience either within a technical/engineering or non industry and non technical environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution-driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge-sharing culture across the function
Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
Process, Systems & Continuous Improvement
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
Cross-Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
Compliance & Technical Governance
- Support compliance-related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High-impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Hertfordshire – Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options
Due to high application volumes, only shortlisted candidates will be contacted – but we genuinely review, appreciate and value every application and wish you the very best in your search.
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