Customer Success/Service Delivery Manager – £55K – Remote – United Kingdom
Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers/clients throughout their customer journey. Please note that applicants must live in the United Kingdom and must have lived in the UK for the last 5 years to be eligible for SC Clearance.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, and developing and improving processes.
This is a chance to work with Technology SMEs in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers, please do apply!
Responsibilities of the Customer Success/Service Delivery Manager:
- Onboarding customers to the MSP / Service
- Continually improve the service
- Set up new processes, updates and functions
- Liaising with multiple stakeholders
- Be the point of escalation for service issues
Requirements of the Customer Success/Service Delivery Manager:
- Knowledge of service methodologies within IT or Technology
- Communication, presentation & relationship building skills
- Orientated and innovative thinker
- Project Management experience
- MSSP, IT, Technology or Cyber industry experience – highly desirable
For more information on this role apply on-line or reach out to Catherine Burn on c.burn@ltharper.com.
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