Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
The Oncology team in Bangor is looking to recruit an enthusiastic, motivated individual to join our team of Medical Secretaries. The post holder will provide a comprehensive and efficient secretarial support service to the team based in the Ysbyty Gwynedd.
By the nature of the duties, the post holder will be naturally empathic, be required to maintain confidentiality and will be expected to deal with staff, patients, carers, relatives and other visitors to the Department, in person, via email and in writing, with courtesy and discretion promoting a positive environment on a daily basis.
The ideal candidate will have a typing qualification or equivalent levels of experience, good knowledge of IT packages (including WPAS/iFit/WCP/EPRO) and medical terminology, and be able to support the team primarily in the typing of clinical letters, distributing and sorting mail and filing, and maintaining excellent communication channels with GPs, Consultants, Nurses and other hospital departments. The post holder will be able to communicate by phone, email and in writing, book appointments, meetings and training events.
During the absence of the senior medical secretaries, you will be expected to provide cover of their role, including the cover of additional duties as and when appropriate. Work will also be delegated to you as appropriate by the Senior Medical Secretaries.
Main duties of the job
Collect and collate information as directed by the Senior medical secretary and or administration manager.
Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
The post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.
The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments.
Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.
The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person specification
Qualifications
Essential criteria
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word)
- IT related qualification CLAIT plus/ECDL or equivalent experience
Desirable criteria
- AMSPAR – City & Guilds L3
- NVQ Customer Service L3
Experience
Essential criteria
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment
Desirable criteria
- Experience of working within the NHS
Skills
Essential criteria
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Proficient in use of Microsoft office applications
- Experienced in planning and organising and prioritise own workload
- Flexible and adaptable to changing service demands
- Excellent organisational skills
Desirable criteria
- Minute-taking skills
Knowledge
Essential Criteria
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable criteria
- Medical terminology
Personal Qualities
Essential Criteria
- Team player
- Approachable/Friendly
- Reliable
- Develops own practice through reflection and learning
- Empathetic
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