Company Description
Hawkes & Wainer is a medical practice based in the historic Leadenhall Market area at 57 Leadenhall Market, London, United Kingdom. The practice focuses on delivering professional and reliable eye care services to a diverse community of patients. Team members work in a supportive clinical environment that values high standards of patient care and clear communication. The central London location offers convenient transport links and access to a vibrant local area. Hawkes & Wainer encourages collaborative work and ongoing skills development within the practice.
Role Description
The Optical Assistant role is a part-time, on-site position based in the United Kingdom. The Optical Assistant will support the optometrists and wider practice team by greeting patients, managing check-in, and maintaining accurate patient records. Daily tasks include assisting patients with frame selection, advising on lens options, taking basic measurements, and ensuring a positive and efficient customer experience. The role also involves handling telephone and in-person inquiries, scheduling appointments, processing payments, and managing orders and collections. The Optical Assistant will help maintain a clean, well‑organized practice environment and may support basic pre‑screening tests under appropriate guidance and training.
Qualifications
- Strong Interpersonal Skills and a focus on Customer Satisfaction to create a welcoming, supportive experience for every patient.
- Excellent Communication and Customer Service skills, including clear, professional verbal and written communication.
- Basic understanding of Optometry concepts or a willingness to learn and apply optical product knowledge (frames, lenses, coatings).
- Previous experience in a healthcare, retail, or optical setting is beneficial but not essential.
- Strong attention to detail, reliability, and the ability to manage multiple tasks in a busy clinical environment.
- Comfort with using practice management or booking systems and handling payments (training can be provided).
- Ability to work collaboratively in a team and maintain professionalism with patients and colleagues at all times.
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