We are looking for a highly organised and professional Medical Secretary to join our friendly and supportive team at Welling Medical Practice.
This is a key role within the practice, providing efficient and confidential secretarial and administrative support to our GPs and management team. You will play an important part in ensuring the smooth running of clinical correspondence and patient‑related administration.
Main duties of the job
- Typing and processing referral letters.
- Managing incoming and outgoing correspondence (emails, post and documents).
- Liaising with hospitals, community services and external healthcare providers.
- Maintaining accurate patient records and supporting clinical systems.
- Supporting data collection and reporting for the practice.
- Assisting with general administrative duties to support the wider team.
About us
About Welling Medical Practice
Welling Medical Practice is a well‑established GP surgery serving over 11,000 patients across Welling and surrounding areas. We provide high‑quality, patient‑centred care across two sites, supported by a collaborative clinical and administrative team.
At Welling Medical Practice, we are committed to maintaining a professional, respectful, and patient‑focused working environment. Our team values:
- Confidentiality safeguarding patient information at all times.
- Teamwork working collaboratively to support patients and colleagues.
- Respect & Equality treating everyone with dignity, fairness, and compassion.
- Accountability taking responsibility for delivering high‑quality care and service.
- Professionalism maintaining high standards in communication, behaviour, and appearance.
We encourage a culture where staff feel supported, valued and motivated to provide excellent patient care.
Why work with us?
Friendly and supportive team environment, Opportunities for training and development, Access to modern systems (EMIS, Docman, AccuRx), NHS pension and a strong focus on staff wellbeing and work‑life balance.
Job responsibilities
- Typing and processing referral letters and other clinical correspondence accurately and promptly.
- Managing incoming and outgoing correspondence via NHS Mail, Docman and other systems.
- Supporting GPs and clinicians with administrative tasks relating to patient care.
- Maintaining accurate up‑to‑date patient records on the clinical system.
- Liaising with hospitals, community services and external agencies regarding patient referrals and appointments.
- Organising and prioritising workload to meet deadlines and service targets.
- Ensuring strict confidentiality of patient and practice information.
- Assisting with audits, reports and general administrative duties as required.
Experience
- Excellent IT skills with experience of working with Microsoft Outlook and Microsoft Word.
- EMIS web, AccuRx and DOCMAN literate.
- Minimum 2 years experience of working as a medical secretary in a GP setting.
- Good standard of General Education.
- Appropriate IT / Secretarial experience.
- Knowledge/experience of EMIS clinical system.
- Knowledge/experience using Ardens, Docman, AccuRx, DXS and ERS.
Qualifications
- GCSE grade A to C in English and Maths or equivalent.
- Previous work experience in General Practice or similar setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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