What you’ll be doing
As a pharmacist with us you’ll be providing excellent customer and patient care – it’s listening and providing your expert advice and reassurance to deliver healthcare services. This is an exciting opportunity during a period of transformation to join a new team providing services to customers and patients across England in the growing Customer Support Centre. This role would require full‑time working at our Nottingham Support Office.
Key responsibilities
- Delivering New Medicines Service (NMS) conversations in line with the service specification, with the potential to expand to other services.
- Deliver quality patient consultation via digital/virtual routes (e.g. telephone, video calls)
- Deep understanding of NMS, including drugs/conditions eligibility, always acting in the best interests of the patient, and making consultation records to a high standard
- Efficiently achieve business ambitions and goals, to support the call centre performance
- Uses IT skills appropriate to role e.g. able to navigate Columbus efficiently or other activity involving digital systems
- Takes responsibility to keep practice up to date and continually learns to improve practice
- Delivering exceptional patient care to support a positive customer experience.
What you’ll need to have (our must‑haves)
- Pharmacist registered with the GPhC/PSNI/PSI with high personal credibility
- Maintains a CPD portfolio and meets revalidation criteria.
- Role model for patient‑centred care and consultation skills
- Effective communication skills, including verbal communication over the phone and written.
- Confident in building professional networks with key stakeholders
- Problem‑solving capability and ability to respond to unknown or unusual scenarios/queries
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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