Main area Urgent Care Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (variety of shift work (rota pattern) between the hours of 08.00-22.00) Job ref 335-A-2042
Site Trust Wide Town Trust Wide Salary £25,760 – £27,476 per annum plus Section 2 unsocial hours enhancement Salary period Yearly Closing 28/06/2026 23:59
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre‑hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland, and Northamptonshire).
Job overview
We are pleased to offer an exciting opportunity for individuals looking to begin or develop a rewarding career in healthcare as an Urgent Care Assistant (UCA).
Successful applicants will demonstrate our Trust values of Respect, Integrity, Compassion, Teamwork, and Contribution, alongside excellent communication and interpersonal skills.
Qualifications
- Hold 3x GCSEs (including Maths & English) at minimum Grade C/4, or equivalent.
- Have a full UK manual driving licence and no more than 3 points for minor speeding offences.
- Be aged 18 or above.
You will initially start on our Urgent Care Assistant training course which lasts a minimum of 5 weeks, before becoming a qualified Urgent Care Assistant. You must be able to commit to the whole training period.
Successful candidates will commence employment with the Trust on 19 October 2026.
Main duties of the job
As a UCA, you will provide care, support and transportation to patients in a variety of community settings. This includes helping patients after a fall, supporting those experiencing a healthcare crisis, or assisting with the assessment and treatment of patients with urgent care needs.
Urgent Care Assistants are also eligible to apply for internal progression opportunities to work their way up the Paramedic career path: Emergency Ambulance Associate, Qualified Ambulance Technician and then Technician to Paramedic Apprenticeship.
Benefits
- Great staff support networks including LGBTQ+, BME, Disability, Neurodiversity and Carer, Women, Armed Forces and Peer to Peer.
- Flexible working, including part‑time hours, job shares and flexible hours.
- 27 days annual leave, increasing to 33 with service, plus bank holiday entitlement.
- Contributory pension.
- NHS discounts.
- Dedicated employee assistance programme and counselling service.
Person specification
Experience
- Experience of working in a customer care or patient care environment.
Knowledge and skills
- Effective verbal and written communication.
- Ability to develop effective working relationships with colleagues and the public.
- Empathy and ability to handle sensitive situations assertively and tactfully.
Equal opportunities
East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities.
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