Community Support Worker
Support high/medium complexity people from the Criminal Justice System to make lasting positive changes through outreach, person‑centred support and community engagement. This rewarding role combines relationship building, case management and partnership working to help individuals achieve greater independence.
If you have also worked in roles such as Housing Support Worker, Outreach Worker, Case Worker, Key Worker, Recovery Support Worker, Support Worker, or Engagement Worker, we would like to hear from you.
This role is known internally as an Engagement & Support Worker.
SALARY: £26,227 to £28,285 per annum (dependent on experience) + Benefits
LOCATION: Covering the Greater Manchester area.
JOB TYPE: Full‑Time, Fixed Term Contract until September 2027.
WORKING HOURS: 37.5 hours per week
NOTE: A full UK driving licence with access to a vehicle and appropriate business use insurance is required.
JOB OVERVIEW
We have a new opportunity for a Community Support Worker.
As a Community Support Worker you will work with individuals across Greater Manchester, providing one‑to‑one support, outreach and practical guidance to help them overcome barriers and achieve positive outcomes.
Working with a small caseload, the Community Support Worker will build trusted relationships, develop person‑centred support plans, coordinate services with partner organisations and encourage people to become more confident, resilient and independent.
DUTIES
- Build Trusted Relationships: develop positive, professional relationships that encourage engagement and lasting change.
- Provide Person‑Centred Support: deliver one‑to‑one support, outreach and practical guidance within community settings.
- Complete Assessments and Support Plans: produce outcome‑focused assessments and co‑produced support plans.
- Coordinate Partner Services: work alongside health, criminal justice, housing and community organisations to ensure individuals receive appropriate support.
- Maintain Accurate Records: update case management systems and complete reports within required timescales.
- Promote Independence: encourage confidence, resilience and access to employment, education and community opportunities.
- Manage Risk Safely: complete dynamic risk assessments and follow lone working and health and safety procedures.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Ability to quickly build rapport while maintaining professional boundaries.
- Excellent written and verbal communication skills.
- Commitment to promoting independence, dignity and informed choice.
- Previous experience maintaining accurate records and performance information.
- Competent using Microsoft Office applications.
- Full UK driving licence with access to a vehicle and appropriate business use insurance.
DESIRABLE
- Previous experience within criminal justice, homelessness, substance misuse or mental health services.
- Personal experience, or experience supporting someone close to you, relating to offending, addiction, homelessness or mental health.
- Ability to motivate and empower individuals to achieve positive outcomes.
BENEFITS
- 28 days Annual Leave plus bank holidays with Christmas closure and increased annual leave with length of service.
- An additional day’s leave on your birthday.
- Dedicated monthly learning time and coaching support.
- Confidential counselling, legal advice and wellbeing support.
- Workplace pension and life assurance.
- Paid volunteering days and employee engagement initiatives.
This role requires a DBS Check.
HOW TO APPLY
To be considered for this vacancy, please submit your CV to our Recruitment Team. CVs meeting the requirements will be forwarded to our client for consideration.
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