Mid and South Essex NHS Foundation Trust
Patient Pathway Coordinator
The closing date is 06 July 2026
We are looking for an experienced administrator to join our friendly team as a Patient Pathway Coordinator.
You will work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
You will also provide administrative and medical typing support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective coordination of their diaries and workflow.
Please note, there is no VISA sponsorship available for this role.
Main duties of the job
Courteously and efficiently receive telephone and email enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place/person within the required deadlines. Patients in particular require timely communication which can be challenging at times in a highly pressured environment.
Demonstrate high levels of customer care and be an ambassador for customer care within the trust. Act as the communication hub for the clinical team. Be responsible for dealing with, and recording all concerns/complaints coming into the department, both on the telephone and in writing and escalating as appropriate.
Staff will undertake any such training as necessary to perform the duties which includes the completion of all Mandatory Training within a specified time. The postholder will work with some degree of autonomy and will be expected to problem solve for their patients within their remit.
Type, from audio‑dictation, hand‑written or word‑processed sources, clinical reports, discharge summaries and correspondence to patients, healthcare professionals and external agencies as required.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job responsibilities
Are you looking for an exciting Patient Pathway Coordinator role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Skills
- Excellent literacy skills demonstrated throughout application form
Knowledge
- NHS Knowledge
- Supporting information demonstrates knowledge of key access targets e.g., 18 weeks RTT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
£28,392 a year (Pro Rota for Part Time)
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