About Metro Bank
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We aren’t just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships.
Job Title
Banking Representative
What you will do
- Be at the forefront of customer interactions, going above and beyond to provide exceptional service and identifying products and services suited to their needs.
- Work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- Stay up‑to‑date on regulatory and non‑regulatory training and changes to ensure compliance and fairness in all transactions.
Risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and who can call out any concerns.
Working Arrangements & Training
Metro BankReading is a Monday – Saturday store. We are currently recruiting for full‑time, 37.5 hours across five days.
Our full‑time colleagues work from 8:45 am – 5:15 pm or 9:00 am – 5:30 pm, five days a week. You are not expected to work every Saturday; a day off in the week will be provided if you are working. Shifts are shared equally across the team, and you will know your schedule well ahead of time. We always try to accommodate personal needs where possible.
Training will include a mixture of live team sessions with a trainer, guided study through our online training suite, and on‑the‑job training (such as observing, buddying up, and serving customers). All of this training will be blended together at a pace set between you and your manager.
What you will need
- Ability to build effective customer relationships in a fast‑paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank’s customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Our promise to you
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training to build your knowledge and skills.
- Internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
EEO Statement
Diverse teams really are the best teams. We know that candidates (especially women) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. If you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet, why not give it a whirl?
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