Contract: Full Time, Permanent.
Salary: Up to £36,425.30 per annum, plus company van & fuel card.
Hours: 42.5 hours per week (8–5 Monday–Friday).
Location: Norwich.
We’re looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Norwich. This is a practical, hands‑on role where you’ll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. You’ll work directly with residents, so strong customer‑service skills are essential.
Responsibilities
- Carry out responsive plumbing repairs in occupied properties.
- Diagnose and repair leaks, blockages, and drainage issues.
- Replace taps, toilets, cisterns, basins, and other sanitary ware.
- Repair or replace pipework, valves, and fittings.
- Investigate and resolve issues with hot water systems and radiators.
- Ensure all work complies with current plumbing regulations and health and safety standards.
- Record job details, materials used, and completion notes using handheld devices or job sheets.
- Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard.
- Maintain tools, equipment, and company vehicle in good working order.
- Work respectfully in residents’ homes, maintaining a clean and safe environment.
- Identify and report any additional works, safeguarding concerns, or property issues.
- Participate in the out‑of‑hours emergency rota when required.
- Adhere to all health and safety policies and procedures.
- Provide high levels of customer care at all times.
Qualifications
- Proven experience in domestic repairs and maintenance in a plumbing position.
- Full UK driving licence.
- Ability to work independently and manage workload effectively.
- Strong fault‑finding and problem‑solving skills.
- Excellent customer service skills, with experience working in occupied homes.
- Good understanding of health and safety regulations and safe working practices.
- Ability to use handheld devices or job management systems to record work.
- Willingness to participate in out‑of‑hours emergency rota.
- All roles require entitlement to work within the UK; Mears does not currently offer visa sponsorship.
- To drive a Mears vehicle you must be aged over 21, have held your licence for over 3 months, and have fewer than 9 points.
- Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Benefits
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day.
- Volunteering leave – paid volunteering in the community.
- Staff perks via Mears Rewards – discounts on weekly groceries, holidays, eye test vouchers, Share save scheme, and more.
- Family‑friendly policies.
- Company van, fuel card, and uniform.
EEO Statement
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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