Claims and Inquest Manager

An exciting opportunity has arisen for an experienced and proactive Inquests and Claims Manager to join Imperial College Healthcare NHS Trust. We are seeking a skilled professional to lead the Trust’s approach to managing inquests and claims, working closely with HM Coroner’s Office, NHS Resolution and external legal representatives.

As a key member of the team, you will ensure robust coordination of legal processes, promote organisational learning from inquests and claims, and support continuous improvement in quality, safety and governance across the Trust.

Main duties of the job

• Lead the management of all inquests connected to the Trust, liaising with HM Coroner’s Officers from the point of request to inquest conclusion. This will involve the management of multiple complex cases at any one moment in time.
• Lead a team responsible for identifying colleagues who are likely to have information and knowledge which would be material and useful to the Trust in the conduct of the inquest.
• Lead the management of all claims against the Trust, working with NHS Resolution to resolve these in a timely manner. This will involve the management of multiple complex claims cases at any one moment in time.
• Ensure that you are aware of the status of all claims, and the competing priorities of these.
• Be responsible for the day-to-day management and leadership of the Claims and Inquest Team, including administrator and paralegal staff.
• Manage the team budget in line with standing financial instructions, lead budget setting for the area and report variances in line with budget management principles.
• Monitor and report financial settlements arising from claims, providing regular reports to senior managers within the Trust, and external partners.
• Be responsible for the management and coordination of multiple programmes and projects across the Trust.

Person Specification

• Education to degree level or evidence of study at this level.
• Master’s or equivalent experience.
• ILEX.

• Must organise own workload, working to tight external and internal deadlines under pressure (including court, statutory and NHS Resolution deadlines).
• Must be able to work independently and manage own caseload without supervision.
• Must be able to coordinate and plan for legal hearings, which may involve a number of witnesses.
• Day to day management of a team.
• Ability to identify legal issues that require escalation to or advice from senior management.
• Ability to analyse and interpret medical records, reports from clinicians, complaints and incidents documentation and expert evidence in relation to claims and inquests.
• Ability to maintain concentration to procedure a high standard of work dealing with conflicting demands and interruptions.
• Demonstrates excellent written and verbal communication skills.
• Produce timely, accurate written/electronic records and documents.
• Provide legal advice to NHS employees faced with difficult and distressing situations.

• Evidence of understanding of the Pre Action Protocol for the Resolution of Clinical Disputes and the Coronial process.
• Preparation of witnesses in relation to inquests, clinical negligence / employer and public liability claims.
• Experience of managing/co‑ordinating a team responsible for a large caseload which includes inquests and clinical negligence / employer and public liability claims. Previous recent experience of working in a NHS setting.
• Experience of working with database/claims management Systems e.g. Datix.
• Clinical experience and knowledge.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

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