Contract Type: Fixed Term for 3 years
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) ‘pro rata for part-time’ (pay award pending)
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officer to become a valuable member of our statutory homelessness team.
Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance with the Housing Act 1996 VII (as amended).
About You
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
- An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
- A commitment to providing a high quality customer focussed service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.
A DBS enhanced check for a regulated activity is required for this post.
Benefits
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and would encourage you to discuss this with us during the selection process, should this be something you are interested in.
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