About The Role
Job Title: Revenues and Benefits OfficerHours: 37 per weekLocation: Hereford (Hybrid)Salary: Hoople Band C £27,427 per annumContract: Permanent
Closing Date: 12th July 2026
Responsibilities
As a Revenues and Benefits Officer, you’ll play a key role in delivering essential services to our community. Initially, you will focus on the administration of Council Tax, with opportunities to develop your expertise in debt recovery and the assessment of Housing Benefit and Council Tax Reduction. Your duties include ensuring customer records are accurately maintained and processed in line with current legislation, providing a professional and supportive service, and achieving performance targets.
Qualifications
- Strong communication skills, both written and verbal
- Confidence in dealing with members of the public and businesses
- Excellent organisational and numerical ability
- Strong attention to detail and literacy skills
- The ability to manage a demanding workload and meet deadlines
Benefits
We offer 26 days annual leave plus Bank Holidays, rising to 31 days after 5 years’ service. There’s an Aviva salary sacrifice pension scheme and a flexible benefits scheme that includes discounts across retailers, a cycle to work scheme, and healthcare plans.
Equality & Diversity
We welcome applicants regardless of personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
- Those who indicate that they have a disability will be interviewed as part of our commitment to the Disability Confident scheme
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist will be interviewed as part of our support of the Armed Forces Covenant
- Those who indicate in their supporting statement that they are a Herefordshire care leaver will be interviewed as part of our commitment to supporting young people leaving care
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