Revenues And Benefits Officer

Role Overview

Maintaining and updating all Council Tax and National Non Domestic Rates (NNDR) accounts including amendments to liability; methods of payment; applications for discounts, reliefs, exemptions and disregards; setting up and maintaining computer records; keeping the customer informed.

Key Responsibilities

1. Maintaining and updating all Benefits cases including amendments to claim; suspending and withdrawing claims; new applications; setting up and maintaining computer records; keeping the customer informed.
2. Maintain and update all accounts in relation to recovery of Housing Benefit Overpayments.
3. Negotiate with Housing Benefit Sundry Debtors to maximise recovery rates and ensure arrangements are adhered to.
4. Take appropriate action to ensure all issues connected with customer accounts and claims are resolved.
5. Where appropriate maintain and update all Free School Meal cases including new applications; setting up and maintaining system records; keeping the customer informed.
6. Resolve to conclusion telephone, face‑to‑face and written enquiries from members of the public, external agencies and council employees.

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