Job details
Job reference: VAC008426
Date posted: 19/06/2026
Application closing date: 05/07/2026
Location: City Hall College Green City Centre, Bristol BS1 5TR
Salary: BG8 £29,064 – £31,022
Contract: Permanent, Full Time 37 hours per week Monday to Friday (flexible patterns available)
Hours: 37 hours per week, with flexible working arrangements
What you’ll be doing
As a key member of the Council Tax team, you will administer council tax, ensuring accurate and timely billing, collection, and recovery of unpaid accounts. You will support the team through training and then enjoy greater freedom to manage your working day.
Responsibilities
- Engage with citizens to ensure they receive their council tax bill promptly and in accordance with guidelines and legislation.
- Gather necessary evidence for new applications and changes in circumstances and process it accurately.
- Maintain excellent communication with citizens through phone, email, text, and occasional face‑to‑face interactions.
Qualifications and Skills
- Exceptional written and verbal communication skills.
- Proficiency in using IT systems and producing letters.
- A strong commitment to delivering high‑quality customer care.
- Ability to work in a performance‑oriented environment, meeting targets and deadlines.
Rewards
Starting salary £29,064 per annum, rising incrementally to £31,022 following a successful probationary period. Experienced officers may be considered for a higher starting rate within these bands.
Benefits
Competitive rewards package including flexible working, flexitime, membership of the Local Government Pension scheme and a generous annual leave allowance.
Diversity and Inclusion
Bristol City Council is a Disability Confident employer, guaranteeing an interview to applicants who consider themselves disabled and meet the essential criteria. We welcome applications from all parts of the community, particularly from Black, racially minoritised and LGBTQ+ candidates under‑represented in this service. Appointments will be made on merit.
Contact
If you have any further queries after reading the job advert, please contact Rachel McGovern (Rachel.mcgovern@bristol.gov.uk).
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