POSITION: Client Accounts Assistant
HOURS OF WORK: 9:00am – 5:30pm
BENEFITS PACKAGE: C – General
LOCATION: West Croydon
DIVISION: B-hive Property Solutions (CF)
QUALIFICATION LEVEL: Maths and English at GCSE (A-C) or equivalent
Main Responsibilities
- Ensure service charges are accounted for in accordance with the RICS Code of Practice, ARMA‑Q rules, accounting regulations and other HML best practices. This includes accurate and timely issuance of service charge accounts (within 6 months of the year end and issuance of Section 20b notices where applicable) and statutory accounting and taxation affairs.
- Prepare and reconcile PMS information, including entering year‑end adjustments, reserve fund transfers and checking expenditure, ready for the accounts admin team to prepare the year‑end audit packs.
- Deal with queries from property managers, accountants and clients, ensuring responses within 3 working days.
- Liaise with property managers and external auditors via email, phone and in person to obtain approval of the year‑end service charge accounts within 6 months of the year‑end date and company accounts within 9 months.
- Prepare year‑end balancing service charge surplus/deficit calculations, input year‑end balancing amounts and raise credit notes/manual demands as appropriate.
- Assist in preparing Section 20b notices within the 6‑month deadline, including drafting expenditure and providing to the Client Accounting Manager / Client Accountant for approval.
- Update control sheet daily and ensure information accuracy.
- Assist with additional ad‑hoc accounting or administrative tasks as stipulated by the Client Accountant or Client Accounting Manager.
Personal Requirements
- Understanding of all HML processes, practices and ethos.
- Well‑developed interpersonal and oral communication skills.
- Customer‑focused interpersonal skills.
- Strong organisational skills.
- Ability to work on own initiative.
- Team player.
- Good numerical skills.
- Diplomatic.
- Ability to prioritise critical workload and work under pressure with strict time frames.
- Experience in the property management industry a bonus but not essential.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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