Salary: Grade 7, £26,077 – £29,090 per annum.
29.6 hours per week.
Temporary until 30th July 2027.
Your role
As a Tenancy Support Officer, you will provide floating support for individuals with specific and complex housing needs that require short-, medium- or longer-term assistance to either maintain a tenancy or settle into a new one, fulfil their potential and take back control of their lives.
You will also arrange and deliver pre‑tenancy training for individuals that have never held a tenancy or have previously lost tenancies. You will be expected to maximise their understanding and knowledge of expectations surrounding managing a tenancy and promote resilience and self‑reliance. Excellent communication skills and a compassionate nature are key to this role.
About you
Passionate about making a difference to tenants’ lives, and using excellent communication skills to build and develop positive relationships with customers and other professionals.
An inspiring personality with the ability to train and motivate others. Caring, compassionate, with the ability to think creatively to resolve issues. Able to manage a varied and demanding caseload, adapt communication paths to suit your client, and work flexibly as part of a larger Housing Team.
Additional information
Interview date:Priority Candidates: Wednesday 22nd July 2026All other Candidates: Tuesday 28th July 2026
This position is subject to Enhanced Disclosure Procedures plus adult barred list check.
The employer is committed to safeguarding.
To be appointed to this role you must be able to prove your right to work in the UK and maintain a valid (active) right to work. Please note, at present we are not a licensed sponsor.
For further information, please contact Jackie Norris, Homes and Communities Manager at j.norris@wigan.gov.uk
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