Job Title: Receptionist – Paediatric A&E Department, Southport District General Hospital
Location: Ormskirk Hospital, Town Ormskirk
Job Reference: 409-8080266
Contract: Main area Admin Grade NHS AfC Band 2, Permanent, Part‑time – 8 hours per week (Tuesday & Thursday 20:00 to 00:00)
Salary: £25,272 per annum pro‑rata
Closing Date: 12/07/2026 23:59
Job Overview
The post holder will be responsible for the registration of patients, booking appointments, general reception duties and any other administration duties within the Paediatric A&E Department. The role requires excellent communication, empathy, and the ability to handle diverse situations with professional courtesy.
Responsibilities
- Provide an efficient and courteous reception service within the A&E department.
- Undertake a full range of clerical duties.
- Use a variety of IT systems to ensure timely and accurate data recording for all patients accessing the A&E department.
- Register patients according to hospital procedure, utilising the Personal Demographic Service (PDS) system.
- Book patient appointments and manage general reception duties.
- Maintain a customer/patient-focused service for patients, relatives and staff.
- Use the computerised system to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
- Move case notes as required and manage patient enquiries using own initiative.
Qualifications
- Educated to GCSE level or equivalent experience.
- European Computer Driving Licence (ECDL).
- NQ V 2 in Customer Service.
Experience
- Good knowledge of administrative systems.
- Experience dealing with customers and complaints.
- Previous NHS experience.
- Knowledge of Medway or other patient administrative system.
Skills
- Ability to move case notes as required.
- Use own initiative when dealing with patient enquiries.
- Good organisational skills and ability to prioritise workload.
- Ability to recognise and solve problems and identify when further advice is required.
- Excellent interpersonal skills with use of tact and diplomacy.
- Detail‑oriented and able to meet deadlines.
- Good understanding of confidentiality.
- Good verbal, written and telephone communication skills.
Other Requirements
- Frequent requirement to move patient case notes throughout the day.
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day.
- Occasional requirement to deal with distressed patients.
- Use of VDU continuously throughout the course of the shift.
Equality, Diversity and Inclusion
Mersey and West Lancashire NHS Trust welcomes applicants from all backgrounds and is committed to fairness, equality, dignity and respect. The Trust is a Disability Confident Leader and offers guaranteed interview schemes for disabled applicants who meet the minimum criteria. Veterans who meet the essential criteria also qualify for a guaranteed interview. Equal opportunities are afforded to all applicants regardless of race, disability, gender, sexual orientation, religion, age, gender identity, marital status, pregnancy or maternity.
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