Customer Support Agent

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

29/07/2026

About this job

Your new company You’ll be working for a public sector organisation based in central and north central Bristol.

Work Pattern This position will be starting in August 2026 08:30 to 16:30 Monday to Friday On site Temp Duration 6 weeks Your new role You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

Responsibilities

• Assisting customers by phone and email to provide tailored advice and support
• Delivering a high standard of customer service during busy and slow periods
• Handling sensitive and sometimes complex enquiries with professionalism and care
• Accurately logging all interactions on the CRM system
• Referring callers to specialist teams when appropriate
• Liaising with internal departments to resolve enquiries effectively
• Managing and prioritising workload in line with service demand

Qualifications

• Experience in a call centre, customer service agent, student support agent or similar role is required
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Good IT skills and the ability to learn new systems quickly
• Ability to work independently and use initiative
• A professional, empathetic approach with a strong understanding of confidentiality

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