Contract: Permanent, 37.5 hours per weekSalary: £24,976Location: Exeter, EX2 8EDClosing date: Tuesday 14th July 2026Interview date: Monday 27th July 2026
We’re recruiting a Pet Welfare Assistant for off‑site animal care, for our Rehoming & Fostering team in Devon. At Blue Cross, we’re dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our off‑site services, you’ll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our off‑site care.
More about the role
As a Pet Welfare Assistant – Off‑site Services, you will be responsible for expertly managing a specific number of pet cases within the off‑site pet care service. This includes rehoming pets in foster or Home Direct service. You will ensure welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. You will assess pets preparing for a new home in off‑site services and aim to complete these assessments quickly. As the centre is the ‘public face’ of Blue Cross, you will provide excellent customer service in every interaction. This full‑time role works 37.5 hours per week on a rota which will include weekends and public holidays.
About you
The ideal candidate will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications such as flea treatments and diabetes management. Self‑motivated and collaborative, you bring practical, creative solutions for the best care outcomes. Your communication skills are first‑class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You are resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.
Knowledge, skills, and experience
- Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
- Good experience of recording information and being able to accurately convey this when communicating with others.
- Previous experience in working in a customer‑focused environment and used to achieving a high level of customer satisfaction.
- Good organisational and administration skills to include computer systems.
- A full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross values.
Although not essential, it would be great if you also had:
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
How to apply
Click the apply button below and complete the online application process before the closing date on Tuesday 15th July 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the ‘why work for us’ page on our website.
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