About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You’ll receive a competitive hourly rate of £13.45.
Summary
Location: ExeterJob Family: RetailJob Type: Part TimePosted Date: 19-Jun-2026Ref #: 74282
Day To Day
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
Training and Development
You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.
Our Ways of Working
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Accessibility, Inclusion and Equitable for All
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Who We Are
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
The Must Haves
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast‑paced retail environment.
Benefits
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
Additionally, you’ll have access to:
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
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