University Hospitals of North Midlands NHS Trust, Employer type: NHS, Site: Royal Stoke Town Newcastle-Under-Lyme. Salary £28,392 – £31,157 per annum. Closing 05/07/2026 23:59.
Pharmacy IT Support Officer
Band 4
Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will be part of a team responsible for providing IT support to the UHNM Pharmacy Directorate. They will be the first line of support for faults and queries relating to Pharmacy specific IT systems, software and hardware, escalating issues as required to the Pharmacy IT Support Manager, Digital Service desk and third party technical support as relevant.
Daily system housekeeping and administration, especially with key systems notably Ascribe, Pharmacy Tracker, Episys, Omnicell and business continuity solutions, will also be part of the role.
The postholder may also be required to travel and work at County Hospital.
Main duties of the job
- Engage in daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades; provide first line support and advice to the user community on the use and operation of Pharmacy IT System.
- Represent the department to all users in a polite and helpful manner, either passing requirements to the appropriate Pharmacy IT team members or dealing with requests as appropriate.
- Engage in collaborative teamwork with Pharmacy IT Systems suppliers and other IT Support staff.
- Have a working knowledge of computer equipment and systems and provide first line support for these items where appropriate (e.g., Pharmacy label and laser printers, PCs, digital dictation and voice recognition equipment, barcode readers).
- Have a working knowledge of Pharmacy systems such as Ascribe, Pharmacy Tracker, Episys including routine maintenance and basic troubleshooting after training has been provided.
- Assist the Pharmacy IT team in supporting a large number of users from a wide range of disciplines with varying levels of IT knowledge and skills.
- Participate in project specific tasks both within Pharmacy and across the Trust that require knowledge of the Pharmacy IT Systems.
Person specification
Qualifications
- Good level of qualifications, at GCSE equivalent or higher.
- Proficient in Microsoft Office: Word, Excel and Powerpoint.
Knowledge, Skills, Training and Experience
- Basic hardware troubleshooting to a first line level.
- Excellent communication skills across departments and teams.
- Experience of working to deadlines.
- Experience of working in high pressure and dynamic environments.
Personal Qualities
- Self–Motivated.
- Able to carry out work unsupervised.
- Able to manage their own workload.
- Able to work under pressure.
- Able to work across multiple UHNM sites such as Royal Stoke, County & CDC.
- Excellent attention to detail.
- Willing to learn and adapt.
- Shows initiative.
- Able to lead by example.
Equal Opportunity
- We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
Visa information
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role.
In line with the change of Immigration rules on 8th January 2026, if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued.
Skilled Worker visas cannot currently be issued to Afghan nationals. Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan. As a result, we are unable to progress applications requiring sponsorship under these routes.
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