We are currently looking for junior and graduate case handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a pension review project.
- Carry out case reviews, reviewing various provider responses and progressing cases through an agreed process flow
- Gather and review relevant evidence from various sources required to assess the outcome of the case
- Produce required response letters and/or speak to external parties over the telephone, all to required professional standards
- Ensure data protection remains a focus
Experience / Skills Required
- Case reviewer experience beneficial, ideally within Financial Services, but not required
- Some experience of dealing with customers in a regulated environment
- Ability to demonstrate decision making using a holistic approach
- PC skills (Word and Excel)
- Excellent attention to detail and accuracy
- Ability to work to demanding deadlines (workflow & time management)
- Ability to attain and maintain specified quality and production targets.
- Ability to work independently & as part of a rapidly changing team
- Demonstrate an ability to work with honesty, integrity and trustworthiness
- Maintain high standards of professionalism and competence
- Good telephony skills
This is a full-time contract position.
Working hours: Monday – Friday (9am – 5pm)
Project commences on the 21 st October. You MUST commit to the full duration through to the end of March 2020.
Strict background screening including full credit report and criminal background check will be conducted for this role.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
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