Supporter Services Officer
Salary: £24,600 per annum.
Location: Watford, Hertfordshire.
Contract: Permanent, 35 hours per week.
Benefits
- 29 days annual leave plus bank holidays, with up to 5 additional days for continuous service and optional buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution and included life assurance cover.
- Staff discounts and Blue Light Card eligibility with 15,000 national retailer discounts.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children’s lives.
A bit about the role
Working within a friendly and helpful team, you’ll provide an exceptional customer experience to all internal and external stakeholders. You will ensure that all internal and external enquiries are dealt with effectively and in a timely manner through pro‑active and effective engagement to deliver to agreed targets and other KPIs. In this role, you’ll get the chance to be involved in ad‑hoc projects and truly make a difference to the lives of children and young people.
How you’ll help to create brighter futures
- Delivering an exceptional customer experience to engage enquirers and encourage growth.
- Taking ownership of enquiries and providing satisfactory resolutions.
- Delivering outbound calling, email, and postal information to agreed targets and KPIs.
- Creating and identifying positive relationships with enquirers through effective stewardship.
Let’s talk about you
- Proven customer relationship experience.
- Demonstrable administrative skills and experience with Microsoft Office.
- Proven experience of delivering against set targets.
- Knowledge and understanding of diversity and the relevance to this role.
- Drive to succeed and to see through tasks from start to finish.
Diversity, equality, and inclusion
At Action for Children, we’re dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under‑represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Contact
recruitmentservice@actionforchildren.org.uk quoting reference 13332.
Closing Date: Monday 13th July 2026.
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