Dedicated Contract Support Officer – Canary Wharf
Location: Canary Wharf
Rate: £14.90 per hour
Contracted Hours: Flexible; work days, nights and weekends as required.
Benefits
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
Role
Reporting to the Security Manager, you will support the delivery of an exceptional customer journey for both staff and visitors in this flagship building. The role requires you to become well‑versed in the processes and practices of a Concierge and Security professional, delivering excellence in customer service as part of a well‑drilled security operation. You will work closely with catering, cleaning, maintenance, and Front of House teams to provide a welcoming, relaxed, yet safe environment at all times.
Responsibilities
- Deliver outstanding customer service to staff and visitors.
- Take an active interest in and give commitment to the client.
- Ensure that the environment and service is truly excellent and beyond expectation.
- Promote the client, tenants and other service providers positively to all contacts.
- Be flexible and adaptable to all tasks or challenges.
- Be highly presentable, accountable; take responsibility and ownership for all tasks identified or allocated.
- Ensure all contact—by telephone, face to face, or any other medium—is clear, courteous, polite, professional and respectful.
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.
- Appropriate use of CCTV/access control and any other electronic management system, completing reports and documentation in a timely fashion.
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
- Review, understand and follow all Assignment Instructions, Operations Manual, and Standard Operating Procedures.
- Embrace and deliver bespoke training requirements, specific to contractual obligation or regulation.
- Complete rostered duties and all associated tasks or responsibilities to the highest possible standard.
- Ensure Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
Specific Responsibilities
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion.
- Work with all colleagues to ensure the integrity of security on the site.
- Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate.
- Maintain outstanding knowledge of the premises and assist staff, clients, tenants, and visitors with queries.
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients.
- Have good knowledge of the local area to answer queries regarding local transport links or services.
- Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout.
- Ensure a safe and secure working environment for all.
- Check identity and credentials of staff, contractors and visitors where required.
- Record details of any suspected criminal activity on the premises, commencing investigative procedures where necessary.
- Carry out proactive patrols, internal & external, as directed by assignment instructions.
Essential Skills
- Valid SIA Security Guarding or Door Supervisor Licence.
- Excellent oral, written communication skills, interpersonal skills, and confidence.
- Exceptional customer service skills.
- Reliable, trustworthy, and punctual.
- Resilient and calm under pressure with the ability to multi‑task and prioritise to help solve problems and overcome challenges.
- Physically able to conduct all responsibilities associated with the role.
- Ability to work to instruction and on your own initiative where required.
- Computer literate and confident with Microsoft Office programmes.
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre‑employment and five year work history security vetting checks according to BS 7858:2019.
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