Role Overview
The primary role of Incident and Crisis Support is to support the effective coordination and management of all severities of incidents and crisis events affecting Santander UK. The role works under the direction of the Major Incident and Crisis Manager, providing operational, administrative, and coordination support to help ensure incidents are managed in line with agreed processes and timescales.
What You Will Do
- Supporting the end-to-end incident management process to enable timely resolution and minimal service disruption.
- Logging, updating, and maintaining incident records within agreed tooling and standards.
- Supporting triage activities by gathering and validating information from technical teams.
Why It Might Be a Fit
We’re looking for a driven professional to grow, learn, and make a real difference. The role requires strong attention to detail and data accuracy in high-pressure environments, ability to work effectively under pressure and manage competing priorities, and clear and concise communication skills for technical and non-technical stakeholders.
Requirements
- Experience supporting IT incident management, service operations, or technical support environments.
- Experience working with incident management tools and ticketing systems.
- Experience coordinating with technical teams during live incidents.
- Understanding of IT infrastructure, systems, and networks to support incident triage and coordination.
- Ability to analyse incident data and identify trends or recurring issues.
- Knowledge of incident management lifecycle and escalation processes.
Benefits
- £42,848.00 – £64,272.00 per annum
- £500 annual cash allowance
- 27 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- 8% of salary into your pension
- Death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities
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