Customer Service Administrator

Job Description

• Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
• Assist in the case management of vulnerable customers
• Handle welfare related incoming and outgoing calls
• Assist in affordability assessments for potentially vulnerable and vulnerable customers
• Assist in the monitoring and managing of customers referred to external debt advice agencies
• Any other ad hoc tasks that may be required

Qualifications

• Excellent verbal and written communication skills
• Self-motivated with ability to work under pressure and in difficult situations. An eye for detail and the ability to spot trends
• Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

Additional Information

Position: Welfare Assistant

Monday to Friday 9am till 5pm

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