Receptionist & Support Administrator – Ophthalmology Outpatient
Closing date: 07 July 2026
This is a part time opportunity over 3 days – proposed days are:
Mon 08:30-16:00 = 7 hours
Tues 08:30-16:30 = 7.5 hours
Thursday 08:30-16:00 = 7 hours
An exciting opportunity has arisen for a friendly, motivated and well‑organised individual to join our Ophthalmology team in a busy and patient‑focused administrative role.
As the Ophthalmology Outpatient Receptionist & Support Administrator, you will be the first point of contact for patients attending clinics, providing a welcoming and professional reception service. Alongside reception duties, you will undertake a range of administrative tasks to support the smooth day‑to‑day running of the department.
This role is ideal for someone who enjoys working in a fast‑paced environment, takes pride in delivering excellent customer service, and works well as part of a team. You will play a key role in supporting both patients and clinical staff, helping to ensure a positive and efficient outpatient experience.
If you are organised, adaptable and keen to make a meaningful contribution within a supportive specialty team, we would love to hear from you.
Main duties of the job
- Greet patients and relatives at reception in a friendly and courteous manner
- Answer all telephone enquiries with an understanding of patient confidentiality, taking and relaying messages competently and acting as appropriate
- Maintain patient details/appointments efficiently on the patient administration system (Millennium)
- Process GP and consultant referrals to the Eye Clinic, ensuring that all referral information is accurately logged
- Book new and follow up appointments for the Eye Clinic
- Cancel and re-book patients as needed
- Support the Eye Clinic administration team with booking follow up appointments and checking out appointments as required
- Monitor and action the department’s generic email inbox and referral inbox
- Assist the anti‑VEGF service as and when needed
- Liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients
- Ensure that patient confidentiality is always observed and adhered to, whether in person or by telephone
- Carry out other clerical duties as required; this will include scanning and attaching documents to patient’s electronic records, updating spreadsheets, RTT / Outcome form data entry
- Be flexible to the needs of the department to ensure cover and smooth‑running of the department as a whole
Person Specification
This role requires the ability to manage duties in a busy environment, strong attention to detail, and excellent computer skills.
Essential & Desirable
- Knowledge of Millennium
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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