Pharmacy IT Support Officer
Closing date: 05 July 2026.
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will be part of a team responsible for providing IT support to the UHNM Pharmacy Directorate. They will be the first line of support for faults and queries relating to Pharmacy specific IT systems, software and hardware, escalating issues as required to the Pharmacy IT Support Manager, Digital Service desk and third party technical support as relevant. Daily system housekeeping and administration will also be part of the role; especially with key systems notably Ascribe, Pharmacy Tracker, Episys, Omnicell and business continuity solutions. The postholder may be required to also travel and work at County Hospital.
Main duties of the job
- Engage in daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades. Provide first line support and advice to the user community on the use and operation of Pharmacy IT System.
- Represent the department to all users in a polite and helpful manner, either noting requirements to be passed to the appropriate Pharmacy IT team members or dealing with requests as appropriate.
- Engage in collaborative teamwork with Pharmacy IT Systems suppliers and other IT Support staff.
- Have a working knowledge of computer equipment and systems and provide first line support for these items where appropriate. This will include a variety of Pharmacy label and laser printers, PCs and other computer peripherals such as digital dictation and voice recognition equipment and barcode readers.
- Have a working knowledge of Pharmacy systems such as Ascribe, Pharmacy Tracker, Episys, including routine maintenance and basic troubleshooting; after training has been provided.
- Assist the Pharmacy IT team in supporting a large number of users from a wide range of disciplines with varying levels of IT knowledge and skills.
- Participate in project specific tasks both within Pharmacy and across the Trust that require knowledge of the Pharmacy IT Systems.
Qualifications
- Good level of qualifications, at GCSE equivalent or higher.
- Proficient in Microsoft Office; Word, Excel and Powerpoint.
Knowledge, Skills, Training and Experience
- Basic hardware troubleshooting to a first line level.
- Excellent communication skills across departments and teams.
- Experience of working to deadlines.
- Experience of working in high pressure and dynamic environments.
- Software administration and troubleshooting to a first line level.
- Experience of using specialised Pharmacy systems & Software configuration.
Personal Qualities
- Self‑Motivated.
- Able to carry out work unsupervised.
- Able to manage their own workload.
- Able to work under pressure.
- Able to work across multiple UHNM sites such as Royal Stoke, County & CDC.
- Excellent attention to detail.
- Willing to learn and adapt.
- Shows Initiative.
- Able to lead by example.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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