Customer Support Technician (Networking)
Hybrid Bradford/Leeds
A Bit About Us
At Gamma, we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma‑powered services to Enterprise, Public Sector and SME businesses, both directly and through a growing network of channel partners.
We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What You’ll Be Doing
The Customer Support Technician will act as the primary technical interface between Gamma and our major strategic customer, working as part of a customer‑dedicated technical service desk for a major high street retail, manufacturing and logistics chain.
You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance activities.
What will you be doing day‑to‑day?
- Proactively monitoring and maintaining a large network infrastructure of Cisco and Meraki devices.
- Resolving incidents and maintaining the incident ServiceNow queue.
- Representing Gamma on Major Incident bridges.
- Implementing network changes and managing supplier planned maintenance activities.
What you’ll need:
- An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- Experience in a technical service desk environment.
- Working knowledge of routing and switching technologies.
- Familiarity with technology vendors such as Cisco, Meraki and Juniper.
- A friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first‑class customer experience at all times.
- A good technical understanding and a logical approach to resolving diagnostic issues.
Ideally, you’ll have:
- Experience of providing technical customer support for Data technologies.
- Cisco CLI experience and/or certifications, CompTIA N+, experience using ITSM tooling, understanding of networking technologies (IP Addressing, subnetting, DNS, DHCP, etc.) highly desirable.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday, and a volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay and childcare vouchers to support you as a parent.
- A pension plan with 4.59% contributions from Gamma, alongside your own contributions.
- Group income protection and life assurance (four times your salary) for peace of mind.
- Tax‑efficient share save and share incentive plans to share in Gamma’s growth.
- Private medical insurance through Vitality, extending to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme to promote sustainable commuting.
A few things to note
- We do not offer visa sponsorship or relocation support for this role.
- This role is hybrid but requires 3 days a week on client site in Bradford/Leeds.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
- Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
- We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.
- We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance.
- Recruitment agencies – we have a network of partners, but we’re not looking to increase that network currently, so please don’t send speculative CVs.
Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We do not discriminate based on any protected characteristics such as race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.
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