Patient Booking Service Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

A permanent opportunity has arisen within the Ophthalmology team at the National Treatment Centre Highland, based on the Inverness Campus, for a motivated and enthusiastic Booking Officer to support the Ophthalmology Service.

Responsibilities

• Manage patient appointments, ensuring clinics are utilised effectively and meet waiting time targets.
• Liaise directly with patients, handling enquiries in a professional and compassionate manner, maintaining a high standard of customer care.
• Work closely with Medical Secretaries, Ophthalmology Coordinators, Consultants, and the wider clinical team to provide comprehensive administrative support and contribute to the efficient running of the Ophthalmology Service.
• Maintain accurate, detailed records under pressure, prioritising a demanding workload.
• Use Trak Care or a similar patient management system (desirable).

Qualifications & Experience

• Proven experience in a booking or patient administration role.
• Ability to work accurately under pressure, with strong attention to detail.
• Prioritise a demanding workload effectively.

This role does not meet the eligibility criteria for a Certificate of Sponsorship (CoS).

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