Student Support Liaison
We are looking to appoint a Student Support Liaison to join our College to act as a first point of contact for students seeking advice and guidance. The role holder will provide a welcoming, responsive and student‑centred service.
The role is linked to the pastoral team at the college and will be line managed by the Pastoral Leader. It also supports the college professional studies team in delivering first‑class student support and administration.
Our Mission
Our Mission is to ensure that every student feels supported, valued, and empowered to thrive in a safe, inclusive, and nurturing environment that promotes resilience, confidence, and a strong sense of community, enabling all students to reach their full potential—both academically and personally.
Key Responsibilities
- Provide a warm and friendly service for students requesting advice and guidance
- Ensure students are given the correct information to resolve any issues
- Communicate student concerns to the appropriate person when unable to resolve
- Ensure any changes to student support are understood and guidance is timely and appropriate
- Liaise with the Lead Pastoral Tutor, Pastoral Leader and the wider college leadership team to report on trends related to student needs and requirements
- Work closely with subject teachers and academic departments to support students with study habits, time management, motivation, and dealing with academic pressures in the Atrium
- Ensure the learning environment is scholarly, productive and that college expectations for learning requirements are being met
- Keep a record of student interaction and maintain registers of student attendance to private study sessions in the Atrium
- Safeguard and welfare: ensure all students are safe and concerns about wellbeing or safety are dealt with promptly and sensitively, in line with statutory safeguarding responsibilities
- Referral services: provide access to external support services, including counselling, mental health services, financial advice, and specialist support when needed
- Enrichment and life skills: support the wider personal development of students through workshops, events, and drop‑ins focused on wellbeing, resilience, and life beyond college
Qualifications and Requirements
- Experience working in a customer‑facing/receptionist/student support environment
- Strong communication skills and ability to triage student requests effectively
- Knowledge of safeguarding and welfare procedures
- Ability to speak fluent English and right to live and work in the UK
- Commitment to working within Part 7 of the Immigration Act 2016
Commitment to Safeguarding and Equal Opportunities
Wootton Academy Trust is committed to safeguarding the welfare of children and young people, and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Wootton Academy Trust is committed to diversity in our workforce and welcomes applications from all sections of the community. The role is covered by Part 7 of the Immigration Act 2016 and therefore the ability to speak fluent English is an essential requirement for this role. All applicants must have the right to live and work in the UK.
Wootton Academy Trust supports Equal Opportunities Employment.
#J-18808-Ljbffr…