Customer Service Administrator

Rewards & Benefits on Offer;

• Full time and permanent job opportunity.
• Hybrid working after 6 months probation.
• Free on-site parking
• Immediate start date
• Pension – Employee 5% and Employer 3%
• Employee Assistance programme
• Supportive and friendly working environment.

The Company you will be working with;

Mtrec Commercial are proudly representing our prestigious client on their search for a confident and detail-focused Customer Service Administrator to join their team on a full-time and permanent basis.

You’ll handle customer contact, administration finance and fraud-related checks while making sure customers are treated fairly and all work is completed in line with FCA, Consumer Duty and company processes.

The Role you will be doing;

• Handle calls, emails, live chat and administration tasks professionally.
• Manage debt and all finance matters
• Work with internal teams to support customers and resolve queries efficiently.
• Review fraud reports and identify potential concerns.
• Refer cases, update records and follow cancellation or voidance processes where needed.
• Maintain accurate logs and help spot trends, fraud rings or ghost broker activity.
• Provide excellent service while following FCA, Consumer Duty and Treating Customers Fairly requirements.

About You;

• Strong attention to detail and an analytical approach.
• Confident written and verbal communication skills.
• Good organisation, prioritisation and problem-solving skills.
• Ability to work under pressure and use your own initiative.
• IT confidence and accurate record keeping.
• Experience working within a regulated company.
• A positive, professional and customer-focused attitude

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