Job Summary
A part‑time branch‑based opportunity working 22 hours per week.
Job Title
Customer Support
Location
Cambridge – working across Lloyds and Halifax branches within a reasonable distance.
Hours and Working Pattern
22 hours a week, including Saturdays. Planned shift pattern: (insert shifts). To support changing customer demand there may be times where these hours need to be adjusted. We’ll discuss changes in advance and aim to agree any changes early.
Salary
Salary range: £26,200 – £26,200.
Start salary: £16,469, increasing to £16,940 after 6 months.
Key Responsibilities
- Provide face‑to‑face support to customers in branch.
- Handle everyday banking tasks while offering reassurance, guidance and practical support during important moments such as bereavement, fraud concerns, vulnerable customers and digital banking confidence.
- Promote and support digital services and help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
- Adapt to different customer needs and provide a fantastic experience.
Qualifications and Skills
- Minimum 12 months customer service experience.
- People‑oriented: honest, genuine, caring about helping people with finances (no previous financial services experience required).
- Ability to quickly build relationships to deliver a fantastic customer experience.
- Empathy, acting with care and integrity, taking time to resolve queries and build customer confidence.
- Commitment to deliver on promises and go above and beyond for customers.
- Team player – collaborate closely with colleagues to meet customer needs.
Career Progression
Spend a minimum of 12 months in a customer service role, mastering skills and earning accreditations through our Skill Progression Framework. Support to explore career opportunities across the Group in specialist areas.
Benefits
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Weekly and monthly shopping discounts.
- 22 days holiday (pro‑rated for part‑time roles) plus bank holidays.
- Wellbeing initiatives and generous parental leave policies.
- Full uniform provided.
Diversity and Inclusion
We’re disability confident and committed to building an inclusive workplace. Reasonable adjustments can be made to recruitment processes. We value diversity, equity and inclusion.
Application Deadline
Friday 10 July 2026
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