Listening & PSOW Complaints Support Officer

Aneurin Bevan University Health Board is seeking a Listening to People & Public Services Ombudsman Support Officer to work in a corporate team. In this role, you will provide operational support and expertise to ensure effective management and coordination of concerns, complaints, and PSOW cases.

Key responsibilities include ensuring compliance with NHS regulations, providing specialist advice to staff, and coordinating PSOW investigations. Candidates should have experience in customer-related services and be educated to degree level or equivalent.

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