Service Care Centre Monitoring Officer (Nights)
Location: Newton-le-Willows – WA12 area
Hours: Full-Time (Night shifts, 18:00–06:00)
Contract: Permanent
About The Role
Join our 24-hour Command Centre and play a pivotal role in keeping services running smoothly while ensuring the safety and wellbeing of colleagues. This is a fast-paced, service-led role where you will act as a central point of contact for service enquiries, incident response, and colleague welfare. You’ll need to stay calm under pressure, work efficiently, and make a real impact every day.
Key Responsibilities
- Responding to service enquiries in a timely and professional manner
- Managing ad hoc cover requests and schedule changes
- Handling incidents, alarms, and escalating where required
- Monitoring colleague attendance, absence, and welfare
- Conducting welfare checks and following escalation procedures
- Maintaining accurate and up-to-date records
- Managing access control at the National Support Centre
- Building strong relationships with clients
- Supporting compliance, audits, and company procedures
What We’re Looking For
- Minimum 2 years’ experience in a similar service-led role
- Strong communication and organisational skills
- Calm, confident, and able to work under pressure
- Good attention to detail and problem-solving ability
- Ability to work independently and as part of a team
- Competent in Microsoft Outlook, Word, and ExcelFull 5-year employment history (with references)
- Right to work in the UK
- Willing to complete a personal credit check
- Passionate about customer service and delivering high standards
Why Join Kingdom?
- Supportive and fast-paced working environment
- Opportunities to learn and develop
- Be part of a team that makes a real difference
- Work within a 24/7 operational command centre
- Strong team culture focused on collaboration and excellence
About Kingdom Services Group
Kingdom is a leading UK provider of security, cleaning, and support services, delivering service excellence through a people-first approach.
Additional Information
- Full flexibility required due to the nature of night work
- Role involves working within a 24/7 operational environment
- Pre-employment checks will include references
Apply Today. If you’re organised, proactive, and ready to make an impact, we’d love to hear from you. Be proud. Be professional. Be Kingdom.
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