Reception/Administrator

Location

St Michael’s Clinic – BUPA Dermatology, Shrewsbury, Shropshire, SY1 2HE

Contract

Permanent, Part‑time

Hours

24 hours per week – Likely working days: Monday, Wednesday, Thursday (flexible) covering various shifts 8:30am – 5:00pm (may require staying later due to clinic overrun)

Salary

Competitive + Excellent Benefits

Job Description

Reception/Administrator role that ensures all reception and administrative activities in the BUPA centre are carried out efficiently and effectively. Provides outstanding customer service to our customers (adults and children) every time they touch base with us.

Responsibilities

• Greeting and welcoming customers
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
• Maintaining a well‑presented reception and waiting areas
• Ensuring all customers have the correct paperwork to support their visit
• Ensuring all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
• Collect, open, date‑stamp, distribute, and post outgoing post
• Working as part of a team
• Ensuring compliance with the Business Quality Management System

Key Skills & Qualifications

• Excellent communication skills, written and verbal
• Deliver outstanding customer service by being friendly and welcoming
• Well organised, reliable and proactive attitude
• Computer literate
• Knowledge of medical terminology (desirable)

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• BUPA health insurance as a benefit in kind
• Long Service rewards (ecards, extra holidays, money)
• Interest‑free annual travel loan
• Wagestream – early access up to 40% of earned wages
• Competitive pension plans and parental leave options, plus unique products such as Menopause plan
• My BUPA Extras – discounts at retailers, and wellbeing tools & content

EEO Statement

BUPA is a Level 2 Disability Confident Employer. We will offer reasonable adjustments to all disabled applicants who need them.

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