Library & Digital Support Officer
Position reference: 50119030 50119021
Directorate: Growth and Sustainability | Service: Libraries
Salary: £26,403 – £28,142 pro rata
Working arrangements: On‑site working
Hours per week: 1 × 21 hours / 1 × 23 hours
Contract type: Permanent
Closing date: 26/06/2026 23:59
The successful candidate must speak English to an appropriate standard and must be able to start with the necessary legal documents such as a valid visa. This post requires an Enhanced DBS Check. Overseas applicants must obtain the required overseas criminal record checks.
Responsibilities
- Serve as the public face of the library service, assisting customers with book selections, digital services, and general inquiries.
- Support customers in using digital resources and technology, providing guidance to get them up and running.
- Plan, coordinate and run interactive activities such as craft workshops, story and rhyme sessions for all ages.
- Collaborate with partners across the authority (Communities, Public Health, Schools) to deliver projects and community outreach.
- Occasionally undertake customer‑service appointments on behalf of other departments.
- Maintain a flexible presence across all libraries, attending where required beyond the base library.
- Work in a rotating two‑week fixed rota pattern, adjusting to varying schedules at Royston Library and Goldthorpe Library.
Essential skills and qualities
- Excellent communication and interpersonal skills with the ability to engage well with diverse audiences.
- Hard‑working, flexible and able to adapt to changing schedules and opening hours.
- Self‑motivated and able to think on one’s feet, solving problems in the moment.
- Patient, reliable and committed to providing high‑quality customer service.
We are committed to creating a workplace where differences are valued and everyone feels able to be themselves. If you have any support needs during the recruitment process, please let us know. CVs are not accepted for this role. At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, welcoming applicants with past convictions. We are committed to fairness and do not discriminate.
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