About us
The National Railway Museum is home to some of the most significant railway collections in the world, welcoming visitors from across the UK and beyond. From iconic locomotives and engineering achievements to the people and stories that shaped our railways, we help audiences explore how innovation has changed lives and continues to shape our future.
Our Visitor Experience team plays a vital role in bringing the museum to life. Whether welcoming visitors, supporting commercial experiences, facilitating hands‑on engagement or helping families discover something new together, they create the experiences that make a visit memorable.
About the roles
We are now recruiting for two Visitor Experience Assistant opportunities at the National Railway Museum, York:
- Visitor Experience Assistant – Wonderlab (Permanent, 35 hours per week)
- Visitor Experience Assistant (Fixed‑Term until March 2028, 21 hours per week)
Both roles are based on-site at the National Railway Museum and involve weekend working as part of a rota.
While both positions sit within our Visitor Experience team, they offer different opportunities to engage visitors and contribute to the museum’s day‑to‑day operation.
- 21‑hour role: A varied, customer‑facing position supporting activity across the museum. You’ll work in a range of visitor‑facing locations, helping to deliver excellent customer service, support fundraising and commercial experiences, provide visitor information, and ensure the museum runs smoothly day‑to‑day.
- 35‑hour Wonderlab role: Primarily based within Wonderlab: the Bramall Gallery, our interactive science gallery. You’ll engage visitors through hands‑on experiences, demonstrations, workshops and conversations that bring science and engineering to life for audiences of all ages.
Both roles involve working closely with colleagues across the museum, engaging with diverse audiences, supporting inclusive visitor experiences and helping people discover the stories, collections and innovations that make the National Railway Museum unique.
About you
- You enjoy working with people and are motivated by creating positive experiences for visitors.
- You are an excellent communicator who can adapt your approach to different audiences and situations, whether helping a visitor find their way, delivering information clearly or answering questions with confidence and professionalism.
- You are proactive, approachable and able to use your judgement when responding to challenges and changing priorities.
- You are comfortable working as part of a team whilst taking ownership of your individual responsibilities.
- For the Wonderlab role, you enjoy engaging people through demonstrations, activities and discussion, helping visitors explore science and engineering concepts in accessible and engaging ways.
- You share our commitment to creating welcoming, inclusive experiences and helping people connect with the stories we tell.
We welcome applicants even if your experience does not match directly. Your transferable skills could make you the right candidate for this or other opportunities we have.
Applying
View the Vacancy Information Packs listed under ‘Attachments’ on the vacancy listing on our website for more details about each role and the application process, or click ‘Apply Online’ to submit an application.
What we offer
- Meaningful work – a mission‑led organisation where the work you do supports us in Inspiring Futures.
- Career growth – enhanced support with personal and professional development.
- Work/life balance – 27 days annual leave in addition to bank holidays, along with flexible policies that support you and your home life.
- Wellbeing – an employee assistance programme and other wellbeing support.
- Colleague networks – informal forums for colleagues to discuss topics of shared interest and lived experience.
- Enhanced contributory pension.
- Interest‑free loans for life events or home improvements.
- Great discounts – free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All
Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe we will be a stronger and better organisation, capable of continuing to Inspire Futures.
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