Senior IT Technician – Tunbridge Wells – £55k
Opportunity to progress your career as a Senior IT Technician for a successful IT Managed Service Provider. As a Senior IT Technician you will take a lead role in client onboarding, technical delivery and advanced support. This is a highly visible, client‑facing position that combines hands-on technical expertise with project ownership, offering the opportunity to make a significant impact on both customer experience and service quality.
You will lead the end-to-end onboarding of new clients, from initial technical assessments and site visits through to system migrations and successful go-live. Acting as a senior escalation point for complex support issues, you will work closely with the helpdesk team to resolve challenging technical problems, mentor colleagues and ensure customers receive exceptional service. The role also involves managing and supporting cloud and on-premise infrastructure, coordinating connectivity and telephony implementations and maintaining high-quality technical documentation. Working closely with clients, vendors and internal teams, you will help drive operational improvements, strengthen security practices and contribute to the ongoing evolution of the business’s technology services.
Location / WFH
You’ll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week. Please note you will also be expected to travel to client sites across the UK, sometimes requiring an overnight stay (expenses paid).
About you
- You have strong IT support experience, including onboarding and migrations
- You have a strong knowledge of Microsoft 365 including Intune, Purview, Security, Azure, Entra
- You have a good working knowledge of GDPR, ITIL aligned systems and security best practices
- You have a collaborative approach to leadership and service delivery
- You’re able to manage multiple priorities and complex technical challenges
- You have excellent documentation, planning and client communication skills
- You have a valid UK driving licence (and willingness to travel / stay overnight across the UK)
What’s in it for you
- Salary up to £55k
- Hybrid working (x2 days WFH per week)
- Pension
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