Company: Reed Technology

Apply for the IT Technician

Location: London

Job Description:

Salary: £28,000 – £28,000 per year

GCSE (Grade C or above) in Maths, English, and Science (or equivalent).
Experience in an IT support role or a customer support role.
Familiarity with common IT processes, including user account management and network shares.
Ability to troubleshoot LAN, WLAN, and WAN issues, and familiarity with switches, access points, routers, and firewalls.
Good working knowledge of Microsoft Windows operating systems and common hardware platforms.
Knowledge of Microsoft directory services, productivity, and cloud services, including Active Directory, Microsoft 365, Office 365, and Exchange Online.
Excellent communication skills, with the ability to maintain professionalism with clients.
A methodical, logical problem‑solving approach and the ability to work effectively with minimal direction.
A valid driving license and willingness to travel for on‑site support activities.

Responding to, analysing, diagnosing and resolving client IT issues via phone, email and helpdesk, ensuring all issues are addressed within SLA parameters.
Acquiring, setting up, and installing hardware, software and network products and services, both remotely and on‑site.
Providing expert and accurate IT advice to clients while ensuring a high standard of customer care at all times.
Communicating clearly with clients and users, adapting technical communication as necessary.
Managing client expectations and keeping them informed of progress with IT issues, equipment or software supply.
Working with the team to identify repeat issues or predictable problems and implementing proactive mechanisms to reduce the impact on clients.

Permanent, full‑time position (37.5 hours per week) based in Exeter.

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Posted: July 6th, 2026